Last updated: 18 October 2026
Digital ebooks are generally non-refundable after delivery or access is provided for change-of-mind requests. This policy does not limit mandatory consumer rights or remedies for duplicate charges, failed delivery, or faulty or misdescribed content.
Digital delivery — no physical shipping
We sell downloadable PDF ebooks. No printed book or parcel is sent, and there are no physical shipping charges. After Razorpay confirms successful payment, we automatically send your order confirmation and ebook-access email to the email entered at checkout, normally within a few minutes. A pending, failed or unpaid order does not unlock the ebook.
Order emails come from orders@bestcraftsandrecipes.com. Ebook delivery and requested sign-in links come from access@bestcraftsandrecipes.com. Support replies use support@bestcraftsandrecipes.com.
Open your PDF
- Open the ebook-access email and follow its private link. Confirm sign-in when prompted.
- Choose your purchased ebook in My ebooks and open or download the PDF.
- Keep a personal backup on your device. You need a PDF reader or compatible browser.
Sign-in links are single-use and expire after 24 hours. If a link has expired or been used, request a fresh one from My ebooks with your purchase email. A signed-in browser may retain access for up to 30 days. Do not share access emails or download links.
If an email or download is missing
Allow up to 15 minutes after successful payment, then check spam, promotions and the email address used at checkout. Request a fresh library link or contact support with your order number, checkout email and a description of the issue. Do not pay again just because an email has not arrived. We will check the payment and restore delivery or provide an appropriate remedy.
Cancellation and refund eligibility
Because a digital file cannot be returned in the same way as a physical product, we do not normally accept cancellations or change-of-mind refunds after delivery or access has been made available. Contact us promptly if you need to cancel before supply begins; we will check the order status and applicable rights.
Contact us if you were charged more than once for the same purchase, paid but did not receive access, received the wrong ebook, or the file is corrupted or materially different from its description. Where appropriate we will first provide the correct file, restore access or fix the problem. We will refund when the problem cannot be resolved or when required by law. Sale prices do not remove these protections.
If your country gives you a withdrawal period for digital content, that right is not lost merely because this page says “non-refundable.” It ends only when applicable legal conditions are met, including any required express consent to immediate supply and acknowledgment of losing the withdrawal right. Nothing here excludes statutory remedies.
How to request help or a refund
Email support@bestcraftsandrecipes.com with your order number, purchase email, issue and any useful error screenshot. Never send your full card details, CVV, passwords, OTPs or UPI PIN. Report issues promptly so we can investigate; this does not shorten any legal claim period.
We aim to acknowledge complaints within 48 hours and resolve them within one month, or sooner where applicable law requires. We will explain the decision and next steps. You may also use the consumer complaint or dispute channels available under applicable law.
Approved refunds
We initiate approved refunds to the original payment method through the payment provider within five business days of approval. After processing, credit usually takes a further 5–7 business days, depending on the bank and payment method. We will provide available refund reference information if you need to trace it. Bank conversion rates or fees may affect the amount shown in your account.
Access to a refunded ebook may be withdrawn. A digital refund does not require mailing a physical item.
Seller and customer support
Best Crafts And Recipes
Email: support@bestcraftsandrecipes.com